Analyser not working with device (V2)

Hi,

I build a openZmeter three phase device V2.02 last year and I am happily using it with an isolation at a Raspberry Pi. It works very nicely since then.

Recently I wanted to build a device for another lab, but ran into unexpected problems.

The new device is flashed with the same firmware as the other one and gets recognized by the computer:

[...]
kernel: usb 1-1.1: new full-speed USB device number 19 using dwc_otg
kernel: usb 1-1.1: New USB device found, idVendor=0483, idProduct=7270, bcdDevice= 2.01
kernel: usb 1-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
kernel: usb 1-1.1: Product: openZmeter - Capture device
kernel: usb 1-1.1: Manufacturer: zRed
kernel: usb 1-1.1: SerialNumber: A00061005034246533235302
mtp-probe: checking bus 1, device 19: "/sys/devices/platform/soc/3f980000.usb/usb1/1-1/1-1.1"
mtp-probe: bus: 1, device: 19 was not an MTP device
mtp-probe: checking bus 1, device 19: "/sys/devices/platform/soc/3f980000.usb/usb1/1-1/1-1.1"
mtp-probe: bus: 1, device: 19 was not an MTP device
[...]

When OZM is started it also recognizes the device:

[...]
Starting DeviceV2 with serial 'A00061005034246533235302' ...
Starting AnalyzerSoft with serial 'A00061005034246533235302_CH3_1P'...
AnalyzerSoft with serial 'A00061005034246533235302_CH3_1P' started
DeviceV2 with serial 'A00061005034246533235302' started
Adding 'Remote' device driver instance with serial 'REMOTE'
Starting DeviceRemote...
DeviceV2 with serial 'A00061005034246533235302' connected
DeviceManager started
Starting DeviceVirtual...
Starting AnalyzerSoft with serial 'VIRTUAL_1P'...
AnalyzerSoft with serial 'VIRTUAL_1P' started
DeviceVirtual started
HTTP server starting on port 8080 with relative path '/'

In the webinterface the analyser can be set up and configured. However the dot in the Analyzers tab turns from yellow to red shortly after and everything is offline. No data seems to be going in but there are no errors. I am not sure how to debug this further.

How could I investigate this? Why would the analyser be red?
Could the device be bad? Has it to do with the serial number?

Thanks in advance!

Hi, sorry for the late. As this is a self make device im not sure what can be the problem.

Please, prepare raspberry to ssh and i can connect to check for any problem.